Customer Service Jobs Phoenix Benefit from AII

Those with customer service jobs Phoenix are among some of the employees who will benefit from a new organization.

The Arizona Technology Council Foundation recently launched the revamped Arizona Innovation Institute. The program, which was previously only available to major organizations and is now accessible to companies of all sizes, provides local businesses with training in creativity and decision-making methods.

The new institute is a collaborative effort between the ATCF and the FarSight Group, Inc., a local firm that helps companies innovate and stay ahead of the competition. Its methods have been used by such notable entities as NASA, The Pentagon, Harvard University, and the Phoenix Business Journal.

"We are facing changes that cannot be addressed with traditional methods, because change itself has changed," George Land, co-founder of FarSight and the AII, said. "We no longer face incremental, predictable changes, but massive unprecedented shifts. Many solutions that worked in the past now simply cause more problems. A whole new perspective is needed to successfully approach this new era."

The AII offers a variety of classes and on-site sessions where businesses can learn about new and emerging customer needs, processes for creating business strategy, and methods for creating innovative solutions to existing business challenges.

The methods taught by the AII can be applied to:

• Customer service
• New market identification
• Manufacturing
• New product development
• Product delivery
• Organizational design
• Sales and marketing
• IT and process alignment

Any employee who can contribute to their company's innovation - including executive leaders, business unit and product line leaders, profit and loss responsibility,business owners, and research and development - will benefit from taking courses with the AII.